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10+ Guaranteed Ways To Get (and Keep) Customers
Are you selling your products and services online yet? If not, we’re giving YOU a chance to WIN one of FIVE x5 Medium Web Builder Packages AND a co.za Domain – a prize worth R3000!To Enter to Win: Complete our Audience Survey – here – because we want to know more about you and about how we can serve you better. ENTER TODAY!
BUT An online store is only the beginning .... what are you doing to make your customers not only buy from you but love your brand? We have some ideas to do just that in this week's newsletter. In this week’s newsletter, we share:- How to Build Better Relationships with Your Customers- How To Ask For and Get Customer Referrals- Download FREE Learning Resources for Your Business
Have a great, productive week ahead!
Quote of the Week
Build Better Relationships with Your Customers
Femi Adebanji, author and sought-after customer service speaker, trainer and consultant, believes that businesses need to embrace customer complaints and pain points because firstly, when customers complain, they give brands insight into what’s working and what is not working. Full article here
Helping your clients shows that you are genuine in wanting to assist them and builds trust, writes Shirley Anthony an author, speaker and owner of Marketing Breakthroughs. “They will more than likely call on you the next time they are faced with a challenge in your business area.” Full article here
Try these customer service tactics - be polite; do not keep your customers waiting unnecessarily whenever possible; have a real person answer the phone; keep them informed about changes, and delays; update them on the status of service delivery. Full article here
Diplomacy is key to you keeping a customer even if you have to say no to their request. We give you three ways to achieve this including offering an alternative solution. Full article here
ALSO READ: Let’s Talk Discounts – the Pros and Cons
How to Ask For and Get Customer Referrals
The number one reason why people don’t get referrals is that they don’t ask for them, says Mark Keating, CEO and founder of SalesGuru, a sales training and development company. His advice on getting referrals includes:
1. Ensure you have delivered a great experience before asking for a referral.
2. Have a defined process for how you ask and what you say.
3. Get more relevant details and ask to be introduced.
4. Always be polite with referrals.
5. Always give feedback.
Find out about the mistakes you can make when it comes to asking for referrals, as well as get examples of what to say, here.
